Part of the Alliance Data (NYSE: ADS) family of businesses

Alliance Data Announces New Customer Care Center in Salt Lake Valley Area

COLUMBUS, Ohio, June 8, 2017 – Alliance Data’s Columbus, Ohio-based card services business (www.knowmoresellmore.com), a premier provider of private label, co-brand and business credit programs to many of the world’s most recognizable brands through tailored marketing and loyalty solutions, announced it will build a 134,000-square-foot facility, to be located at 12921 South Vista Station Boulevard, Draper, UT, to house a new Customer Care Center in the Salt Lake Valley area. Alliance Data will hire approximately 100 new associates in 2018, with a capacity for 700 positions long-term. Full project completion is estimated in Q1 2018.  Alliance Data has operated Comenity Capital Bank headquartered in Utah since 2003.

“This investment is a reflection of the company’s expected future growth. This new site will enable us to accommodate more associates to better serve existing brand partners as demand for our solutions continues to increase,” said Sallie Komitor, chief customer officer of Alliance Data’s card services business. “Utah’s collaborative culture and spirit of public and private sector partnership are clear, and we are pleased to continue investing in this community – in technology, facilities and associates, who are our most valuable assets. We appreciate the support of Gov. Herbert and the Utah Governor’s Office of Economic Development team as we embark on this opportunity.”

“We thank the entire Alliance Data team for their commitment to, and investment in, the state of Utah,” said Val Hale, executive director of the Utah Governor’s Office of Economic Development. “Alliance Data is poised for future growth, and we wish them continued success in our state.”

Alliance Data’s U.S. Customer Care Centers support 68 million phone calls for credit customers annually. Alliance Data is a 12-time recipient of the BenchmarkPortal “Center of Excellence” certification for exceptional customer care and placed second overall in the large center category on the BenchmarkPortal “Top Contact Centers” list for 2017. In addition, Alliance Data has earned the NICE “Customer Experience Excellence” award three times for the use of voice analytics tools that allow for a more robust customer experience.

“We are eagerly anticipating the completion of our new Customer Care operations in the greater Salt Lake City area and we look forward to demonstrating Alliance Data’s commitment to creating a collaborative workplace culture dedicated to delivering award-winning service,” said Komitor. “Our customer- and community-centric culture is a key driver of our success, and through focused training and innovative tools, we’re committed to providing the resources our associates need to best serve our cardmembers, as well as the neighborhoods we call home.”

Alliance Data has a legacy of strong local partnerships and philanthropic giving in the Salt Lake community, investing volunteer time and resources in organizations such as United Way, Junior Achievement, and the Boys & Girls Clubs. Alliance Data is committed to the communities where its associates live and work, with a focus on children, hunger and education.  

Those interested in learning more about Alliance Data and its career opportunities may visit Alliance Data's card services business career page (www.knowmoresellmore.com/careers).

 

About Alliance Data’s card services business

Alliance Data’s card services business is a leading provider of tailored marketing and loyalty solutions, delivered through branded credit programs that drive more profitable relationships between our brand partners and their cardmembers. We offer private label, co-brand, and business products to many of the world's most recognizable brands across a multitude of channels.

We uphold our Know more. Sell more.® promise by leveraging unmatched customer insights, advanced analytics, and broad-reaching innovative capabilities. It's how we deliver increased sales to our partners, build enduring loyalty to their brands, and provide more value to our cardmembers. Alliance Data’s card services business is a proud part of the Alliance Data enterprise. To learn more, visit www.KnowMoreSellMore.com or follow us on Twitter @Know_SellMore.

 

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